Quality Policy

We are committed to meeting our patients' healthcare needs in a comprehensive, timely, and compassionate manner. Our quality management is based on the following pillars:

Our Key Commitments:

• Quality and Safety: Providing services with human warmth, safety, continuity and relevance.
• Human Talent: Strengthening the skills of our medical and administrative staff.
• Technology: Use of technology in accordance with the requirements to guarantee excellence in service.
• Added Value: Consistent compliance with quality, which allows us to generate added value in the care of each patient.

Patient safety policy

At ORTOCONEXIÓN IPS Dental Clinic, we promote patient safety and the proper management of healthcare-related risks as fundamental principles of our quality system. We are committed to ensuring the monitoring, protection, and care of patients, families, visitors, and staff throughout their stay at our institution..

Our Commitment to Safety:

We work continuously on the identification and analysis of incidents and hazards, in order to minimize the risk of unsafe care, through the implementation of a systematic model focused on:

• - Safe care: Implement a systematic model that guarantees safe and quality care for all patients.
• - Incident Management: Actively search for, analyze, and track incidents and/or hazards in order to reduce risks associated with care.
• -Leadership: Strengthen the patient safety culture, led and supported by senior management.
• -Comprehensive protection: Providing security, surveillance, protection and care to patients, family members, visitors and collaborators during their stay at the institution.

Environmental management policy

At ORTOCONEXIÓN IPS Dental Clinic, we recognize that we are part of the current environmental challenges and we are committed to acting responsibly towards the environment and our stakeholders, integrating environmental management as a fundamental component of our health service provision.  

Our Environmental Strategy

We plan, organize, assign, direct, and control the activities related to the clinic's environmental management, focusing our actions on the prevention, mitigation, and control of environmental impacts associated with dental care. Our environmental strategy focuses on:

• Risk mitigation: Responsibly manage the environmental processes inherent in the provision of dental services, in order to prevent, reduce and control negative impacts on the environment.
• Responsible Care: Promoting sustainable practices in the use of dental supplies, energy and natural resources, recognizing environmental health as an integral part of the well-being of our patients, collaborators and the community.
• Response capacity: Strengthening the skills of human talent to act consciously, responsibly and promptly in response to the environmental impacts derived from the provision of dental services.

Health and safety policy at work

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At ORTOCONEXIÓN IPS Dental Clinic, we are committed to protecting and promoting the safety and health of our employees, patients, and other stakeholders, guaranteeing safe and healthy working conditions that preserve physical, mental, and social well-being.

Our Key Commitment

We guarantee the continuous improvement of processes related to Occupational Health and Safety, through the proper allocation of the necessary human, physical, and financial resources, strictly complying with current legal and regulatory requirements applicable to the dental sector..

Responsibility and Actions

Managing occupational health and safety is a shared responsibility, in which the following actively participate:​

• - Senior management and collaborators:
  They promote the identification, evaluation, control and, where possible, the elimination of risks present in the work environment, especially those associated with dental practice.
• - Workers, contractors and suppliers: 
  They are responsible for knowing, complying with and actively participating in the activities and programs established by the clinic, aimed at reducing the probability of work accidents and occupational diseases.​

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General policy regarding the emergency plan

The management of the ORTOCONEXIÓN IPS Dental Clinic establishes and maintains the conditions, guidelines and procedures necessary for the preparation, prevention and care of emergencies that may arise during the development of its activities.

Our goal is to enable employees, patients, users, and visitors to identify, prevent, and manage risks, protecting their physical integrity and well-being from any eventuality that may endanger their safety.

Management Commitment:

• The management of the ORTOCONEXIÓN IPS Dental Clinic is committed to:
• • Having an appropriate organizational structure for the timely and effective handling of emergency situations.
  • To create safe conditions for employees and related personnel, as well as to raise awareness and train them to promote their active participation in prevention and response actions in emergencies.
  • To develop in the occupants of the different areas, individually and collectively, the skills and abilities necessary to act promptly and get to safety in case of an emergency situation.
  • To provide the necessary physical, technical and financial means and resources, both internal and external, for the effective handling of emergency events.